Non-refundable deposit is 50%, 6-week cancellation policy (42 days).
The amount of rent to be paid for the Accommodation Event shall be declared when booking. The Customer will receive an invoice when booking through the sales office. When a booking is made through the online Service or Moder Paytrail payment, the reservation is paid in full at the time of booking. After the reservation, a 50 % refund is provided for cancellations within 42 days.
The booking fee is 50% of the invoice, invoiced immediately upon reservation, with a payment term of fourteen (14) days. The final invoice for the remaining 50% will be charged 60 days before the reservation. If the booking is made later than 60 days before the reservation, the total amount will be invoiced with a fourteen (14) day payment term. When booking a service, experience, event or other reservation through Arctic Nook your name, address, telephone number, arrival- and departure time and method of payment are required. Booking is considered binding once it has been confirmed by Arctic Nook.
Online bookings must be paid in full by credit card, Bank transfer or by paymentlink. Dividing online payments to instalments is not possible. Arctic Nook is not responsible for a failed booking. If you don't get the booking confirmation and the receipt to the email address, which you have informed, you must contact our sales as soon as possible at sales@arcticnook.com or +358 010 2004 700. Service Provider is not responsible for any currency discrepancies.
Consumers may cancel the Accommodation Event free of charge if it is more than 90 days before the Event starts. In this case, the Service Provider will refund any booking fee. If the Customer cancels the booking after this time limit without a weighty reason, the Service Provider has the right to charge the Accommodation rental in full.
A cancellation becomes valid immediately when Arctic Nook receives the information about the cancellation in writing. Should you want to change your booking, the new arrangements will constitute an entirely new booking. Leaving the invoice unpaid is not regarded as being a valid cancellation. It is highly recommended for the customer to have a valid travel insurance in case of sudden need to cancel the booking.
Cancellations must always be done in writing by email sale@arcticnook.com. If we receive your cancellation notification more than 72 hours before the start of your activity, we will refund the amount paid reduced with 25€ cancellation fee & possible credit card fees. If we receive your notification less than 72h days prior to your arrival, the total amount will be charged.
Arctic Nook is not responsible for any currency discrepancy.
A cancellation becomes valid immediately when Arctic Nook receives the information about the cancellation in writing. Should you want to change your booking, the new arrangements will constitute an entirely new booking. Leaving the invoice unpaid is not regarded as being a valid cancellation. It is highly recommended for the customer to have a valid travel insurance in case of sudden need to cancel the booking.
Arctic Nook reserves the right to cancel the reservation in case of force majeure or other reasons out of ArcticNook’s control such as fire and/or water damage in the reserved chalet. In such a case Arctic Nook will notify the Guest about the cancellation immediately and refund all money paid. Arctic Nook also reserves the right to cancel reservation in case the payments are not received on time.
Thekey-codetoouraccommodation electriclockswillbesentwiththeorderconfirmationandother information/orhandedtothe guests upon their arrival to the accommodation property by host of Arctic Nook, also/ or representative of the accommodation in person.
The accommodation will normally be at guest’s disposal from 16:00 (4 pm) on the date of arrival till 11:00 (11am) on the date of departure.If an earlier check-in or later check-out time is required that needs to be agreed separately. The price of the of the accommodation includes bed linen, towels, bathrobes, kitchen utensils and crockery, wood for fireplaces, selection of snacks & beverages. Any other services will be charged separately.
Arctic Nook or representative of the accommodation will provide the guest with a quick overall presentation of the accommodation and give instructions on how to use lights, sauna, jacuzzi, washing machine, internet connection, audiovisual and other electrical appliances in the accommodation. The departure cleaning is included in the accommodation price.
Pets are not allowed in accommodation without ArcticNook giving permission for that. If customer arrives with pets Arctic Nookhas right to add extra cleaning fee minimum 500€ in case if it’s needed.
The customer is responsible of any damages to the apartment or its property happening during their stay. Customer must pay for all damages according to common practices. Smoking is strictly forbidden inside at our chalet! In case of smoking in the accommodation, ArcticNook will charge a cleaning fee of minimum 15 000€. Smoking is allawed outside on the balcony or terrace, and smoking place has own ashtray. Smokers are expected to observe special cleanliness regarding the environment and garbage.
If smoking causes marks on the floor of the balcony, or on the property, the customer will be billed for their repair in full. The client is bound to indemnify the Arctic Nook personnel for any damages of the accommodation or the movable property such as, but not limited to utilities, appliances, furniture, fittings and interior or exterior of the chalet. Arctic Nook personnel will advise the guests upon their arrival to contact the personnel whenever they require instruction how to use the appliances in the chalet.
If the guest despite of Actic Nook personnel request does not stop causing disturbance / dangerous situations for his/her fellow neighbours, Actic Nook has the right to terminate the guest stay at the property. The guest will be liable for all expenses occurred.
The number of persons staying at accommodation should not exceed the accommodation ́s capacity. Additional guests staying at mobile homes, caravans or similar are not allowed within the accommodation’s area.
Should the Guest have any cause to complain about the reservation or state of the accommodation they must immediately inform Actic Nook personnel to allow swift remedial action. Should a problem remain unsolved during the whole stay of the Guest, the Guest should within one week of their departure contact Arctic Nook Sales for continued handling. Should Arctic Nook and the Guest not be able to settle things to mutual satisfaction shall any dispute, controversy or claim arising out of or relating to this contract, or the breach, termination or validity thereof be finally settled by arbitration in accordance with the Arbitration Rules of the Central Chamber of Commerce of Finland and in Finnish district court. Actic Nook is not responsible for possible harm or expenses caused by the forces of nature, insects, wild animals or unexpected weather changes, construction works in neighbour building site, or problems caused by a third party like water-, electricity- , or TV network interruption.
All activities are private and inclusive of transfers where needed. Minimum charge for most activities is 4 persons with some exceptions.
Any special arrangements need to be requested beforehand.
Cancellations and changes in the number of participants should be made 72hours before the activity, otherwise you will be charged according to the original order.
Guide languages Finnish and English.
For your own safety we recommend taking with you all personal medication possibly needed during the programs (hear medication, asthma pipes, insulin etc.) and to bring any illnesses to the attention of our guides.
Customer must follow guide’s instructions. Customer must follow the rules and laws and good manners.
Driver has to be at least 18 years old have a valid international driver’s license. -Minimum charge class is T and the driving lisence needs to be taken with you to the safari. Small children (under 145cm) travel in a sleigh accompanied by an adult.
Customer is responsible for the damages caused to snowmobiles and third parties. All damages has to be reported to the service provider immediately. All snowmobiles are insured. In case of accident or user error own liability is: Standard, premium, superior class 1000 € / snowmobile. Own liability must be paid to the service provider immediately after the safari. If technical problems or other failure appears to the snowmobile during the safari and the service provider repairs or replaces the snowmobile in reasonable time, there will be no refund given from the price. Disputes will be settled priority through negotiation, but if needed they are placed on the distric.
By accessing the Arctic Nook wireless network, you acknowledge that you’re of legal age, you have read and understood and agree to be bound by these terms and conditions. The wireless network is a service provided by Arctic Nook and is completely at their discretion. Your access to the wireless network may be blocked, suspended, or terminated at any time for any reason. You agree not to use the wireless network for any purpose that is unlawful and take full responsibility for your acts. You agree not to use the wireless network to access inappropriate websites. The wireless network is provided “as is” without warranties of any kind, either expressed or implied. By utilizing the wireless network, you agree to comply with all provisions of the current Arctic Nook Wireless Network Policy which is incorporated by reference herein.
If a business customer cancels a booking more than 60 days from the start of the Accommodation Event, a possible booking fee will be withheld by the Service Provider. If the Customer cancels the reservation after this time limit, the Service Provider has the right to charge the rental of the Accommodation service in full. Cancellation must be made in writing. The Customer may cancel the booking of the Accommodation Event, for example, by e-mail. The Service Provider may cancel the Service based on reasons caused by force majeure. Any booking fee will be deducted from the total rental price. If the payment or part of thereof has not been completed by the due date, such event shall be assessed as a cancellation of the booking by the Customer by clause 7. In addition, the Service Provider is entitled to interest on arrears under the Interest Act.
The customer is expected to observe general cleanliness in the interior of the holiday home and in the surrounding area. Before checking out, the customer must take care of the general cleanliness of the apartment and put the furniture in their correct places. The customer is obliged to compensate for the broken goods and any damage to the apartment in full, including repair costs. The customer has the right to see photographic documentation on which the repair invoice is based. If the apartment is left in a condition different from normal livable standards, the resident will be charged a one-time compensation fee of €1,000 afterwards.
Levi Lapland
Gondolitie 4,
99130 Kittilä, Finland
